St Peter's Health Centre

NHS Choices is a national website designed to help patients choose where to receive their care, whether they are looking at dentists, opticians, GPs or hospitals. As part of that, people can read about the experiences of previous patients and visitors.

https://www.nhs.uk/using-the-nhs/about-the-nhs/your-choices-in-the-nhs/

We have a new service that involves inviting people who identify as trans, non-binary or intersex (TNBI) for an annual holistic review. This includes physical, mental and sexual health. We will also talk about cancer and other screenings.

We have been informed that there is currently a long waiting list for outpatient appointments 

If your GP has referred you for a hospital outpatients appointment and you have not received your appointment information within 18 weeks from the date you were referred, please contact BSUH Outpatients on 0300 303 8360. 

Referrals can often take weeks/months for triage from submission due to current extensive demand for services. Until referrals are triaged by a specific service, patients are unable to access information via the outpatients system. 

Please also note that, if a referral is submitted as urgent by a clinician, this does not necessarily ensure that it is treated as urgent by the service and may be downgraded to routine at the discretion of the triaging consultant following local protocols and pathways. 

Please do not contact us regarding your appointment waiting time as unfortunately this is outside of our control. 

St Peter’s Health Centre

Unfortunately, following the pandemic, hospital waiting times for procedures and appointments have increased.  If you are waiting for a procedure or appointment at the hospital please do not contact the practice about this, as we do not have access to the hospital appointment or waiting list system. Please see below numbers and contact the department directly.

BSUH  Hospitals Outpatients: 0300 303 8360

MSK (musculoskeletal service): 0300 303 8063

Wellbeing Service: 0300 002 0060

Diabetes Care For You: 0300 373 1886

Dermatology Outpatients: 01273 665140

If your condition has worsened please contact the outpatient department to enquire when your appointment will be. The details of the outpatient department should be on any correspondence that you have received from the hospital.  If you feel that your symptoms are more severe and that the appointment time is too long, then please contact the specialist’s secretary to ask the specialist reviews your referral in light of your new symptoms. The number and email for the specialist secretary should be on the correspondence which you have received from them.  If you are unable to contact outpatients or the specialist secretary then please contact the Patient Advice and Liaison Service (PALS).  If you are concerned that your new symptoms may not be related to your original condition then you should let us know, and we can assess, advise, and manage your new condition.

Thank you

Brighton & Hove Federation (brightonandhovefed.co.uk)

Primary Care for our local community.

Brighton and Hove Federation includes all 32 GP practices in Brighton and Hove.  The website is new and will be constantly developed and updated. Please bookmark it to keep up to date.

What is our Vision? (why are we here?)

To help our patients become happier and healthier

What is our Mission? (what do we do?)

The St Peter's team supports the delivery of the best possible healthcare in partnership with our patients

What are our Values? (our ethos)

Supportive:

     We value teamwork and good morale

     We are inclusive and non-judgemental

     We treat people with respect and kindness

     We encourage patients to help themselves

Sustainable

     We are financially secure

     We manage business risks

     We strive for sustainable work-life balance and job roles

     We limit our environmental impact

 Accountable

     We acknowledge our mistakes and learn from them

     We provide the best care we can within our resources

     We hold patient safety paramount

     We value the trust patients put in us

Aspirational

     We are optimistic

     We invest in developing our service and people

     We train the workforce of tomorrow

     We embrace improvement & innovation

As well as a source of information about our practice, we hope our website will also serve as a useful resource for health-related information. Please take a tour and send us any feedback you may have, as we are dedicated to providing you with the best possible experience - both in our surgery and online. 

We will be reviewing our results and forming an action plan of improvements.  Already we have introduced our new triage system and hope that this is already making a different to patients trying to access us via the phone.  We are gathering a lot of data and statistics and will keep you updated.

We are aware that we have a very low uptake of returned surveys and it is disappointing that we only have the views of 121 patients.  We are, as ever, delighted with our continued great Friends & Family results.  Thank you for the great feedback, which the team is so grateful for and is so motivational to them whether they are clinicians or administrative staff.

Healthwatch Report